Saturday, April 26, 2008

My job

For months, there has been conflict between me and the head of our other phone staff at another office. The other staff operates as a call center-they create the repair ticket from a list of questions and then pass the ticket on to techs for trouble shooting and resolution. Those of us still on site create the tickets, but we also trouble shoot everything we can think of before we send it to the more experienced techs. This means we are on the phone longer than the recommended time. With my recent evaluation and pay raise, my boss here told me he has recieved favorable comments from our customers on my willingness to stay on the phone with our customers and not hurry them. Gee, I think I'll keep the VIP's happy...