I hate our new mail order pharmacy!
They told me recently that any medications that are taken long term have to be filled by their mail order pharmacy or they are not covered. So Hubby's dr faxed in prescriptions for his heart meds to them. We receive a shipment and open it to find out the medicine is full price, almost $800 for a 3 month supply. When I called them and asked why, they stated we had not met our deductible yet. I sent the medicine back, as they have in our file that they are not to fill any prescriptions for over $100 without calling us and getting our permission. They still want us to pay for the the meds, as they did not authorize me to return them. They stated they can ship them back to me, but I have to pay for them regardless. I call BS. I need to get the benefits manager for Hubby's company's contact info? Maybe there is an office in the state government that can help?